Terms of Service

1. Acceptance of terms

By creating an account or using Clinicast you agree to these Terms of Service. If you're agreeing on behalf of a clinic, you represent that you have authority to bind that clinic.

2. The service

Clinicast is an AI-assisted platform that generates, edits, and publishes short-form marketing videos for aesthetic-medicine physicians. Output is assistive, not a substitute for professional medical or legal review.

3. Merchant of Record — Paddle (international customers)

For customers outside Israel, payments are processed by Paddle.com inc. and Paddle.com Market Ltd ("Paddle"), who act as the Merchant of Record for Clinicast subscriptions and credit top-ups. Customers inside Israel are served by our local payment gateway (Tranzila or CardCom) and receive a certified VAT invoice (חשבונית מס) issued through an Israeli invoicing provider — Paddle's Merchant-of-Record terms in this section do not apply to those transactions. Paddle's Buyer Terms and Privacy Policy apply to your purchase.

4. Your content

You retain ownership of scripts, videos, and other content you upload or generate. You grant Clinicast a non-exclusive license to process that content for the purpose of providing the service. You represent that you have the rights to the content and that it does not contain patient identifiers — Clinicast does not permit PHI or patient PII.

5. Subprocessors and third-party processing

To deliver the service we use third-party providers, including AI model providers, cloud hosting and storage, and media-processing services. Your content is shared with them only to the extent needed to provide the service. We use these providers under their business or enterprise terms, under which content submitted through their APIs is not used to train their models. We do not sell your content, and we do not share it with third parties for their own purposes.

We maintain a current list of our subprocessors at clinicast.ai/subprocessors and keep it updated as our providers change.

6. Acceptable use

• No unlawful content, hate speech, or content violating platform policies.
• No misleading medical claims. You are responsible for the accuracy of any clinical statements in your videos.
• No patient data. Ever.
• No scraping, reverse-engineering, or abusing API quotas.

7. Subscriptions, credits, and cancellation

Paid plans renew monthly unless cancelled. Cancellation takes effect at the end of the current billing period. Included video credits do not roll over month-to-month. Top-up credits do not expire while the account is active.

8. Refunds

See our Refund Policy.

9. Warranty disclaimer & liability

The service is provided "as is". To the fullest extent permitted by law, Clinicast disclaims all warranties and our aggregate liability is limited to the amount you paid in the 12 months preceding the claim.

10. Governing law

These Terms are governed by the laws of the State of Israel. Disputes are subject to the exclusive jurisdiction of the courts of Tel Aviv-Jaffa.

11. Contact

Email: support@clinicast.ai