Refund Policy

Last updated: 2026-04-22

30-day money-back guarantee

If Clinicast isn't right for you, we'll refund your most recent subscription payment within 30 days of the charge — no questions asked.

How to request a refund

  1. Email support@clinicast.ai from the address on your Clinicast account.
  2. Tell us which charge you'd like refunded.
  3. We'll respond within 2 business days and process approved refunds within 5–10 business days.

Refunds are processed by Paddle

Clinicast uses Paddle.com as its Merchant of Record. Refunds appear on the same payment method used at checkout and are governed by Paddle's Buyer Terms. Paddle also provides statutory rights under EU and UK consumer law where applicable.

Credits and top-up packs

Unused credit top-up packs purchased in the last 30 days are refundable on the same terms. Credits that were already consumed (a video was generated or rendered) are non-refundable. We'll refund the unused portion on a pro-rata basis when there is a clear technical fault on our side.

EU / UK consumers — withdrawal right

EU and UK consumer law grants a 14-day withdrawal right for digital services. By completing checkout you expressly consent to immediate delivery of Clinicast's digital service and acknowledge that you lose that statutory 14-day right once the service begins (Consumer Rights Directive 2011/83/EU, Art. 16(m); UK Consumer Contracts Regulations 2013, reg. 37). The 30-day refund above is an additional voluntary guarantee we offer on top of your statutory rights.

Exceptions

  • Enterprise contracts are subject to the refund terms in the signed agreement.
  • Custom setup or onboarding services, if invoiced separately, are non-refundable once delivered.

Contact

Email: support@clinicast.ai