Refund Policy

30-day money-back guarantee

If Clinicast isn't right for you, we'll refund your most recent subscription payment within 30 days of the charge — no questions asked. Where you bought decides who issues that refund: for purchases made in the mobile app it is Apple or Google, not us. See below.

How to request a refund

1. Email support@clinicast.ai from the address on your Clinicast account.
2. Tell us which charge you'd like refunded.
3. We'll respond within 2 business days and process approved refunds within 5–10 business days.

Who issues the refund

Bought in the mobile app. Apple and Google are the seller of record for App Store and Google Play purchases, so the refund is theirs to issue — request it at reportaproblem.apple.com or through your Google Play order history. We cannot issue or guarantee a refund for a store purchase, and the decision is the store's. Email us anyway — we will back your request.

Bought on the web. Dodo Payments is our Merchant of Record. Approved refunds are returned to the payment method used at checkout, and Dodo's buyer terms govern the transaction.

Credits and top-up packs

Unused credit top-up packs purchased in the last 30 days are refundable on the same terms. Credits that were already consumed (a video was generated or rendered) are non-refundable. We'll refund the unused portion on a pro-rata basis when there is a clear technical fault on our side.

EU / UK consumers — withdrawal right

EU and UK consumer law grants a 14-day withdrawal right for digital services. By completing checkout you expressly consent to immediate delivery of Clinicast's digital service and acknowledge that you lose that statutory 14-day right once the service begins (Consumer Rights Directive 2011/83/EU, Art. 16(m); UK Consumer Contracts Regulations 2013, reg. 37). The 30-day refund above is an additional voluntary guarantee we offer on top of your statutory rights.

Exceptions

• Enterprise contracts are subject to the refund terms in the signed agreement.
• Custom setup or onboarding services, if invoiced separately, are non-refundable once delivered.

Contact

Email: support@clinicast.ai